A: 请尝试以下步骤：
1. 重启应用
2. 重启设备
3. 检查iOS系统版本是否为16.6及以上
4. 删除应用后重新安装
如问题仍存在，请联系技术支持并提供设备型号和iOS版本。

A: 请检查：
1. 网络连接是否正常
2. 重启应用重新加载广告
3. 确保设备有足够的存储空间
4. 考虑订阅 App Pack 以移除所有广告
注：我们使用非个性化广告，无需追踪权限

A: 请确保：
1. 完整观看广告直到结束
2. 网络连接稳定
3. 不要在广告播放期间切换应用
如仍有问题，请重启应用或联系技术支持。

A: 请尝试：
1. 确认Apple ID账户正常
2. 检查支付方式是否有效
3. 在应用设置中点击"恢复购买"来恢复您的订阅
4. 重启应用后再次尝试
如需退款，请联系Apple客服。

A: 如果您使用邮箱、Apple 或 Google 登录过账号，可以：
1. 打开应用设置页面
2. 点击“删除账号”，并按照提示进行确认
3. 确认后，我们会通过 Firebase Authentication 删除您的云端登录账号信息
提示：删除账号不会自动取消正在生效的订阅，如需取消订阅请前往 App Store 账户设置中管理订阅。

A: 建议：
1. 检查网络连接
2. 清理设备存储空间
3. 重启应用
4. 在WiFi环境下使用以获得最佳体验

A: 我们非常重视您的隐私，具体说明如下：
1. 您可以在完全不登录的情况下使用大部分功能，此时收藏和偏好等仅保存在本机，我们不会尝试识别您的身份。
2. 如果您选择使用邮箱、Apple 或 Google 登录，我们会通过 Firebase Authentication 安全地处理您的账号信息，用于登录和同步订阅状态。
3. 应用使用 Google AdMob 展示非个性化广告，以及 AppPackSubscriptionKit / RevenueCat 管理订阅，这些第三方服务会按各自的隐私政策处理必要的数据。
4. 我们不会建立自有服务器收集额外数据，也不会出售您的任何信息；订阅后本应用将停止请求广告。
详情请查看我们的隐私政策。

A: Please try these steps:
1. Restart the app
2. Restart your device
3. Check if iOS version is 16.6 or above
4. Delete and reinstall the app
If the problem persists, contact support with device model and iOS version.

A: Please check:
1. Network connection is stable
2. Restart app to reload ads
3. Ensure device has sufficient storage space
4. Consider subscribing to App Pack to remove all ads
Note: We use non-personalized ads, no tracking permission required

A: Please ensure:
1. Watch the ad completely until the end
2. Stable network connection
3. Don't switch apps during ad playback
If still having issues, restart the app or contact support.

A: Please try:
1. Confirm Apple ID account is working.
2. Check if payment method is valid.
3. In Settings, tap "Restore Purchases" to restore your subscription.
4. Restart the app and try again.
For refunds, please contact Apple Support directly.

A: If you have signed in with email, Apple, or Google, you can:
1. Open the Settings page in the app.
2. Tap "Delete Account" and follow the on-screen confirmation steps.
3. After confirmation, we will ask Firebase Authentication to delete your cloud sign-in account information.
Note: Deleting your account will not automatically cancel any active subscriptions. To cancel a subscription, please manage it in your App Store account settings.

A: Suggestions:
1. Check network connection
2. Free up device storage space
3. Restart the app
4. Use WiFi for best experience

A: We take privacy seriously. In short:
1. You can use most features without signing in; in that case favorites and preferences stay on your device and we do not try to identify you personally.
2. If you choose to sign in with email, Apple, or Google, your account information is processed securely by Firebase Authentication and used only for login and subscription sync.
3. We use Google AdMob for non-personalized ads and AppPackSubscriptionKit / RevenueCat to manage subscriptions; these providers handle necessary data under their own privacy policies.
4. We do not run our own backend database to store extra personal data and will never sell your information; with an active subscription the app stops requesting ads.
Please see our Privacy Policy for details.