Animal profiles and enclosures
Keep species, sex, birthday, origin, measurements, residents, equipment, maintenance status, and photos organized.
ReptilePro
Care records, reminders, and husbandry guidance
Support
Welcome to ReptilePro Support. Find quick answers about animal profiles, care logs, reminders, cloud sync, photos, subscriptions, and your data.
Getting Started
- Open the Reptiles tab and add your first animal profile.
- Add an enclosure and record equipment or maintenance details as needed.
- Use Logs to record feeding, health and growth, cleaning, weight, and environmental readings.
- Create repeating care plans in Reminders. When you complete a task, review the details before saving them to care history.
- Browse the offline species library under More for general husbandry reference.
What ReptilePro Can Do
Care history and statistics
Track feeding, growth, health, cleaning, temperature, humidity, and UV readings over time.
Reminders and tasks
Plan recurring feeding, weighing, cleaning, water-change, and equipment-maintenance tasks with optional notifications.
Photos and cloud backup
Add photos from your camera or library. After sign-in, supported records and plan-eligible photos can sync through Firebase.
Offline species library
Browse species overviews and husbandry reference without an internet connection.
Breeding management
Pro members can organize breeding pairs, clutches, incubation records, hatchlings, and related statistics.
Frequently Asked Questions
Can I use ReptilePro without an account or internet connection?
Yes. The free core and bundled species library work locally without an account. An internet connection is required for sign-in, cloud synchronization, purchases, restoring purchases, and sending feedback.
How do I sync data between devices?
Open Settings → Account and sign in with email, Google, or Apple. Supported records then synchronize with your private Firebase account space. You can also choose Sync Now. Offline changes stay on the device and retry after the connection returns.
Why are my photos not appearing on another device?
Confirm that both devices use the same ReptilePro account, cloud sync has completed, and the photos are within your current plan allowance. Keep ReptilePro open briefly on a stable connection, then use Settings → Account → Sync Now.
Why am I not receiving reminders?
In ReptilePro, open Settings → Preferences → Notifications and enable notifications. Also check iOS Settings → Notifications → ReptilePro. Confirm that the care plan is active and has a future occurrence.
How do I restore ReptilePro Pro?
Open the upgrade or purchase screen and choose Restore Purchases. Use the Apple ID that originally made the purchase. Apple handles billing and refunds; for entitlement or app-access help, contact us below.
How do I delete cloud data or my account?
Open Settings → Account. Delete All Cloud Data removes synchronized records and photos while keeping your sign-in account. Delete Account permanently removes cloud data and Firebase sign-in. Both actions require confirmation and may require recent authentication.
How do I clear data stored only on this device?
Open Settings → Data Management. The available action depends on whether you are signed in. Read the confirmation message carefully—data deletion cannot be undone.
How can I send feedback or report a problem?
Open Settings → Suggest an idea or Settings → Contact us. You may also email us using the address below. When reporting a problem, include your ReptilePro version, iOS version, device model, and the steps that reproduce it. Never send passwords or account tokens.
Troubleshooting
Cloud sync needs attention
- Check your internet connection and make sure the same account is shown on each device.
- Open Settings → Account and tap Sync Now.
- Install the latest ReptilePro version from the App Store if the app says an update is required for cloud changes.
- If the problem continues, contact support before signing out or deleting data.
Camera or photo library access is unavailable
Open iOS Settings → Privacy & Security, then allow ReptilePro to use the camera or selected photos. ReptilePro requests access only when you use a photo feature.
The app closes or becomes unresponsive
- Install the latest ReptilePro and iOS updates.
- Close and reopen the app, then restart the device if needed.
- Contact support with the action you were taking and whether the issue repeats.
Animal health notice: ReptilePro provides record-keeping tools and general husbandry reference. It does not provide veterinary diagnosis or treatment. For illness, injury, abnormal behavior, or urgent concerns, contact a qualified reptile or exotic-animal veterinarian.
System Requirements
- iOS 17.0 or later
- iPhone or iPad
- Internet access for account, sync, purchase, restore, and feedback features
Contact Support
Email: xwvoid+reptile@gmail.com
支持
欢迎来到 ReptilePro 支持中心。你可以在这里快速了解爬宠档案、照护日志、提醒、云同步、照片、订阅和数据管理。
开始使用
- 打开“爬宠”标签，添加第一份爬宠档案。
- 根据需要添加饲养箱，并记录设备或维护信息。
- 通过“日志”记录喂食、健康与生长、清洁、体重和环境读数。
- 在“提醒”中建立周期照护计划。完成任务时，可先检查记录内容，再写入照护历史。
- 在“更多”中浏览离线物种资料，作为日常饲养参考。
ReptilePro 的主要功能
爬宠档案与饲养箱
集中管理物种、性别、生日、来源、体型数据、住户、设备、维护状态与照片。
照护历史与统计
持续记录喂食、生长、健康、清洁、温度、湿度和紫外线读数。
提醒与任务
为喂食、称重、清洁、换水和设备维护建立周期任务，并按需启用通知。
照片与云端备份
从相机或相册添加照片。登录后，支持的记录和套餐范围内的照片可通过 Firebase 同步。
离线物种资料库
无需联网即可浏览物种概览和一般饲养参考资料。
繁育管理
Pro 会员可管理繁育配对、产卵、孵化、幼体和相关统计。
常见问题
没有账户或网络时也能使用 ReptilePro 吗？
可以。免费核心功能和内置物种资料库都可在本地使用，无需注册账户。登录、云同步、购买、恢复购买和发送反馈需要网络连接。
如何在多台设备之间同步数据？
打开“设置 → 账户”，使用邮箱、Google 或 Apple 登录。支持的记录会同步到你的 Firebase 私有账户空间，也可以点击“立即同步”。离线修改会留在设备上，并在恢复联网后重试。
为什么照片没有出现在另一台设备上？
请确认两台设备登录的是同一个 ReptilePro 账户、云同步已经完成，并且照片数量没有超过当前套餐额度。在稳定网络下保持 App 打开片刻，然后使用“设置 → 账户 → 立即同步”。
为什么收不到提醒？
在 ReptilePro 中打开“设置 → 偏好设置 → 通知”并启用通知，同时检查“iOS 设置 → 通知 → ReptilePro”。还需确认照护计划处于启用状态，并且存在未来的任务。
如何恢复 ReptilePro Pro？
打开升级或购买页面并选择“恢复购买”，使用最初购买时的 Apple ID。账单和退款由 Apple 处理；如需订阅权益或 App 访问帮助，请通过下方方式联系我们。
如何删除云端数据或账户？
打开“设置 → 账户”。“删除全部云端数据”会删除已同步记录和照片，但保留登录账户；“删除账户”会永久删除云端数据和 Firebase 登录账户。两项操作均需确认，并可能要求重新验证身份。
如何清除仅存储在本机的数据？
打开“设置 → 数据管理”。可用操作会根据当前是否已登录而变化。请认真阅读确认提示；数据删除后无法恢复。
如何发送建议或报告问题？
打开“设置 → 提出建议”或“设置 → 联系我们”，也可以通过下方邮箱联系我们。报告问题时，请附上 ReptilePro 版本、iOS 版本、设备型号和复现步骤。请勿发送密码或账户令牌。
故障排除
云同步需要处理
- 检查网络连接，并确认每台设备显示的是同一个账户。
- 打开“设置 → 账户”，点击“立即同步”。
- 如果 App 提示云端修改需要更新，请从 App Store 安装最新版 ReptilePro。
- 如果问题仍然存在，请先联系支持，不要急于退出登录或删除数据。
无法使用相机或照片
打开“iOS 设置 → 隐私与安全性”，允许 ReptilePro 使用相机或已选择的照片。ReptilePro 只会在你使用照片功能时请求相应权限。
App 退出或无响应
- 安装最新版 ReptilePro 和 iOS 更新。
- 关闭后重新打开 App，必要时重启设备。
- 联系支持时说明当时执行的操作，以及问题能否重复出现。
动物健康提示：ReptilePro 提供记录工具和一般饲养参考，不提供兽医诊断或治疗。如遇疾病、受伤、行为异常或其他紧急情况，请及时联系具备爬宠或异宠诊疗经验的合格兽医。
系统要求
- iOS 17.0 或更高版本
- iPhone 或 iPad
- 账户、同步、购买、恢复购买和反馈功能需要网络连接